Chaindoc1. Acceptance of terms
By creating a Chaindoc workspace, inviting users, or sending a document for signature you confirm that you have authority to bind your organisation to these Terms of Service. If you do not agree, you must not access the platform.
2. The Chaindoc service
Chaindoc provides a cloud-hosted application for preparing documents, collecting blockchain-backed signatures, orchestrating approval workflows, and maintaining immutable audit trails. We may update functionality to improve security or comply with changing regulations without materially reducing core capabilities.
3. Account responsibilities
- Safeguard login credentials, enforce strong authentication, and maintain accurate billing information.
- Configure retention and access controls appropriate for your regulatory environment.
- Ensure that all invited users and signers comply with these terms and applicable laws.
4. Acceptable use
You agree not to
- upload malicious code, interfere with system integrity, or attempt to break encryption;
- use Chaindoc to send spam, infringe intellectual property, or violate privacy rights;
- misrepresent the legal effect of a signature, notarisation, or audit report produced by the platform.
Chaindoc may suspend access if acceptable use is breached or if your documents endanger service integrity.
5. Fees and payment
Subscription fees are invoiced according to the pricing plan selected during onboarding. Unless stated otherwise, payments are due within 30 days of invoice date. Late payments may result in interest charges or suspension of service.
6. Intellectual property
Chaindoc and its licensors retain all rights to the platform, documentation, and underlying technologies. You retain ownership of the documents, templates, and signature data you upload. Providing feedback grants us a royalty-free license to use it for product improvement.
7. Data protection
We process customer data solely to deliver the services described in the Data Processing Addendum (“DPA”). Blockchain hashes generated during signing are permanent and publicly verifiable, but they never reveal document contents. You are responsible for obtaining consents required under applicable data protection laws.
8. Confidentiality
Each party agrees to protect confidential information shared by the other, using at least the same level of care applied to its own sensitive data. Chaindoc may disclose information to vetted sub-processors who provide infrastructure or support services on our behalf.
9. Service levels and support
Chaindoc strives for enterprise-grade availability with proactive monitoring and disaster recovery. Detailed SLAs and support response times are set out in the Customer Success Guide or commercial order.
10. Termination
Either party may terminate for convenience with 30 days’ notice or immediately for material breach. Upon termination you may export documents and audit logs; we will delete customer data according to the DPA, except for immutable blockchain records. Outstanding fees remain payable.
11. Disclaimers and liability
Except where prohibited by law, Chaindoc provides the service “as is” and disclaims implied warranties. Our aggregate liability under these terms is limited to fees paid in the 12 months preceding the claim, excluding losses caused by gross negligence or wilful misconduct.
12. Governing law
These terms are governed by the laws of Estonia, and disputes will be resolved in the courts of Tallinn, unless a different jurisdiction is stated in your enterprise agreement.
13. Contact
Send legal notices or questions about these terms to legal@chaindoc.com.