Question 1

How quickly will I hear back after I contact Chaindoc?

Accepted Answer

Within 24 hours on business days. Most requests actually get a reply the same day, especially if you submit before 3 PM CET. If it's urgent, the support page has self-service guides and troubleshooting articles that can help right away without waiting for a reply from the team.

Question 2

I have a technical question about e-signatures. Where do I start?

Accepted Answer

Use the form. Your message goes straight to the support team, no extra steps needed on your end. You can also browse the support page if you'd rather look things up yourself. Most technical questions about signing workflows, document verification, or account configuration get resolved in a single reply.

Question 3

Can I discuss a partnership or integration with Chaindoc?

Accepted Answer

Yes. Mention it in the form or visit the partnership page. Chaindoc works with companies that want to add e-signature and document verification features into their own products. If you have a specific use case in mind, describe it in your message so the team can route it to the right person faster.

Question 4

How do I request a Chaindoc demo?

Accepted Answer

Fill out the form and say you'd like a walkthrough. The team will set up a call where you can see document signing, team management, and payment collection in action on your own documents if you want. Expect about 20-30 minutes with a product specialist who can answer technical questions on the spot. No commitment, no follow-up pressure. Just a hands-on look at how everything works for your specific use case.

Question 5

Does Chaindoc help with API setup?

Accepted Answer

Yes. Describe your use case in the form and the team will connect you with an engineer who works on API integrations. The developer docs cover most common setups, so you might not even need a call. But if you're building something custom or hitting edge cases, a quick conversation usually saves hours of guesswork.

Question 6

What does Chaindoc cost?

Accepted Answer

There are plans for solo users, small teams, and larger organizations. The pricing page has the full breakdown with feature comparisons for each tier so you can see exactly what's included. If none of the standard plans fit your workflow, reach out and the team will put together something custom. No pressure, no strings attached.

Contact the Chaindoc team

Send us a message

Common questions before you reach out

Contact the Chaindoc team

Send us a message

Common questions before you reach out

How quickly will I hear back after I contact Chaindoc?

I have a technical question about e-signatures. Where do I start?

Can I discuss a partnership or integration?

How do I request a demo?

Do you help with API setup?

What does Chaindoc cost?